Designing a Best-in-Class Swap Feature for Leap Wallet
Redesigned Leap Wallet's token swapping for mobile, extension, and web dashboard into a seamless, transparent experience driving in-app swaps post-launch, reducing first-time user drop-off, and sparking the adoption of Leap's Swap SDK by partners across the Cosmos ecosystem.
My Role
Product Designer, UI/UX Designer
Led research, end-to-end UX for swaps, and SDK design coordination
Team
Aditya
Khush
Timeline
4 Months
Skills
User Research
Product Strategy
Problem Solving
Visual Design
The Challenge
A Fragmented Journey
Swapping tokens in Cosmos wallets was fragmented and intimidating.
Confusing
flows
Users had to navigate multiple dApps, causing drop-offs and costly mistakes.
Unclear
fees
Hidden costs eroded trust and led to high support ticket volumes.
Fragmented
UX
No visibility into swap progress; transactions felt like tokens had “disappeared.
Diverse
segments
Beginners were overwhelmed by jargon, while power users demanded speed and advanced features.
The lack of an integrated, trustworthy swap solution directly hurt Leap’s user retention, engagement, and ecosystem credibility.
Impact highlights
The redesign directly addressed these user frustrations, leading to measurable improvements in user success, trust, and ecosystem-wide adoption.
Reduced Drop-off to <10%
The simplified and transparent flow dramatically improved the swap completion rate, ensuring new users could transact successfully and confidently.
10+ SDK Adoptions
The consumer-facing UX was so successful it was packaged into an SDK and adopted by over 10 other wallets, making my design the new benchmark in the Cosmos ecosystem.
Decreased Support Load
By clarifying fees and improving error handling, we saw a major reduction in support tickets related to swap confusion and failed transactions.
Research foundation
Validation
Usability testing (5 participants)
Confirmed clarity improvements; feedback led to explicit network labels and a step-by-step progress tracker.
A/B testing
“Review Swap” CTA outperformed “Swap Now” in perceived safety.
Launch telemetry
Validated adoption, reduced support tickets, and increased retention.
Solution overview
Simplifying Swaps, Building Trust
I reframed the challenge from "add a swap feature" to "make swapping feel as simple as sending a message and as trustworthy as online banking." My solution was built on three key interventions, designed and tested to address the core user frustrations:
Iteration & Refinements
Safety Alerts
Implemented real-time warnings for high price impact trades
Added slippage tolerance alerts based on security team's thresholds
Transformed UI into active protection, not just a passive interface
Error Prevention
Blocked same-token swaps with clear explanations
Added network mismatch detection and correction prompts
Collaborated with engineers to surface alerts at critical moments
Transaction Feedback
Created step-by-step progress indicators with checkmarks
Provided clear success/failure messages with next steps
Reduced user anxiety and prevented panic-driven multiple attempts
Network clarity
Early testers confused chain vs. token swaps. Dropdowns were updated with explicit network labels (e.g., “JUNO (Cosmos Hub)” vs. “JUNO (Juno Network)”).
Progress feedback
Users thought swaps were instant; subtle loaders were replaced with a clear 3-step progress tracker (sending → confirmation → complete).
Content design
CTAs iterated from “Swap Now” → “Confirm Swap,” improving user confidence.
Error handling
Swaps failures reframed with plain-language guidance (e.g., “Your tokens are safe — try again later”).
Implementation & Handoff
Detailed specs
Delivered redlines, interactive prototypes, and annotated Figma files for all 3 platforms.
Design/engineering syncs
Daily stand-ups + twice-weekly reviews ensured fidelity and quick pivots around constraints.
Design Audits and QA
Stress-tested swaps with varied tokens, amounts, and connection speeds before launch.
Edge Cases
